We do everything we can to ensure that your order is received in perfect condition. We also attempt to never make mistakes but have not yet perfected that so occasionally we still make them. Different problems warrant different actions.
Contact us immediately, no longer than 3 days of receipt of the order, so we know that there is a problem and can begin to work on the solution.
You must keep all packing materials, everything. That is the only way credits or replacements can be authorized.
Contact us immediately, no longer than 3 days of receipt of the order, so that we can begin the return process for you.
Items that have been used, washed, damaged or in anyway altered from their original state are not accepted for return.
We are unable to accept any returns on consumable products – this includes all teas.
Contact us immediately, no longer than 7 days of receipt of the order and we will replace or rectify the mistake immediately.